Associate/Sr. Associate (B2C process)
Job Description
Designation:
Sr. Associate
Exp:
0 – 5 Years
Salary:
3.00 LPA to 6.00 LPA
Week Off:
Saturday & Sunday Fixed Off
Notice Period:
Immediate joiners required / 15 days preferable
Shift:
Night Shift
We are looking for an Associate/ Sr. Associate who can create and nurture long-term relationships with customers. You will be responsible for resolving any issues that arise to ensure customers are satisfied with our services. In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfill them.
Roles & Responsibilities
- Answering inbound and outbound calls of clients and customers.
- Ability to perform multiple tasks and adjust quickly in short time frames.
- Ability to build rapport with US Patients and maintain the quality scores.
- Strong communication skills written and verbal both, US Voice & Accent Knowledge
- Organized, Efficient and Versatile.
- Strong customer service approach to deal with people at all levels (internal and external).
Requirements
- Excellent in English Communication Skills
- Proficient in email writing and on chat process.
- Problem-solving aptitude.
- Able to work on Google Doc and G-Sheet.
- Ability to work well with a team.
Perks & Benefits
- Health Insurance Coverage
- Disability Insurance
- Leave Encashment
- Sat & Sun weekly off
- Salary on time
- Reward & Recognition
- Employee Engagement
Interested candidates
Can send your resume at – recruitment@caplineservices.com